Out of Warranty

Hewlett-Packard All-in-Ones are excellent machines and are designed and tested by the world’s bests. However, these instruments does not stand alone by itself. It could not function well with existing Personal Computers’ softwares like, Microsoft, Mac, and Linux with out its Software and Driver.

As the products spread like virus, incompatibility issues arises some of which are still without solution. But most of these issues require a full uninstall and reinstall to fix.

Commonly asked questions:

Why do we need to uninstall and reinstall?
Hp softwares were programmed and debugged thousands of times to work, ideally, on fresh installation. However, over time, HP software can sometimes be affected by third party softwares like registry cleaners, anti-viruses, or Windows itself. The problems cause by these applications are hard to trace that is why it makes sense to uninstall and reinstall it to reset it back to its original working state.

How much time does uninstalling and reinstalling take?
It takes about 30min to 40min.

Do I have to uninstall and reinstall often?
It depends, HP is constantly updating their software and are fixing new issues as they arise. Generally, the answer is no.

In this tutorial, I will be show you how to uninstall and reinstall HP software in three ways. I am going to categorize it depending on the situation, so that you may know what to choose.

1. I DONT WANT IT TO FAIL - This route is for extreme issues, wherein repeated uninstall/reinstall failed. It will completely remove everything and reinstall the software fresh.

Steps:
a. Download the latest full feature software and driver from HP.com. Downloaded softwares tend to be more reliable compared to discs. Plus, it is updated.
b. Using your CD, explore to contents of your CD and launch the following uninstallation files:

• x:\Util\CCC\Uninstall-L1
• x:\Util\CCC\Uninstall-L2
• x:\Util\CCC\Uninstall-L3
• Do not run Uninstall-l4, I do not recommend it. It may damage your computer.

Where “X:\” is the drive location of your disc.

- DONT HAVE THE DISC? if you dont have the disc, all you need to do is double click on the downloaded software to extract its contents. After extracting, welcome back screen appears. Do not install it yet, just click on exit. Click on start - run - and type in the box “%temp%” to go to temp folder. Locate the folder that starts with “7z…”. E.G. “7z6nC”… The content of the “7z…” should be the same with disc’s.

c.Go to Control Panel - Add and Remove Programs (for XP), or Programs and Features (for Vista). If there is any HP Software related to the AiO, go ahead and uninstall it.

List of HP softwares that may be removed: note: do not remove anything aside from softwares that belong to this list.

• HP Imaging Devices Functions
• HP AiO Drivers (i.e. HP OfficeJet J4500 Series)
• HP Photosmart Essentials
• HP Solution Center
• HP Image Zone
• HP Photo and Imaging Gallery
• HP Software Updates
• HP Share to Web
• HP Director
• HP Memory Disk
• OCR Software (Optional)
• Shop for HP Supplies (Optional)

d. Delete the HP Folder (or Hewlett Packard if it is an old AiO) located at C:\Program Files. If it’s an HP computer delete only Digital Imaging folder inside the Hp folder. If you are having an access denied message restart your computer and try again. If you still cant delete the folder try renaming it.
e. (This step is Optional.) Check if all the HP Services have been uninstalled, run SERVICES.MSC search for:

• HP CUE Device Discovery
• HP Network Device Support
• hpqcxs08
• Net Driver HPZ12
• PML Driver HPZ12

If services are still there running or with an error like stopping, you may need to remove those manually from the REGEDIT. ( Note: Do not proceed if you do not know what you are doing, you may render your computer unusable if not done properly, instead you may skip this step.)

REGISTERS OF HP SERVICES TO ELIMINATE IN ORDER TO PERFORM A FULL UNINSTALL:
Location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

• HPQCXS08
• HPSLPSVC (HP Network Device Support)
• HPQDD (HP CUE Device Discovery)

Delete the ff if they are present:

• Net Driver HPZ12
• PML Driver HPZ12

f. Restart the computer.
g. Install using the downloaded software.

2. SIMPLE - If it is not that complicated follow this route.

Steps:
a. Go to Control Panel — Add and Remove Programs”(for XP), or Programs and Features (for Vista). Remove the following programs:

• HP Imaging Devices Functions
• HP AiO Drivers (i.e. HP OfficeJet J4500 Series)
• HP Solution Center

b. Without restarting, install the HP software CD on your computer. A restart should be prompted.
c. Restart your computer and follow on the on-screen instructions when installation resumes.

3. I AM LAZY - if you dont have time to this yourself, follow this route.

Steps:

a. Call HP technical support.
b. If you are still in warranty, then you will be supported for free, HP tech support will fix the problem for you. However of you are already out of warranty, there is a Support Fee (around $35-$50). I you can’t afford paying you may chat with an HP agent for free, or you can email us.

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