Comments on: The Connected Printer Does Not Support Wireless Networking http://www.out-of-warranty.com/the-connected-printer-does-not-support-wireless-networking/ Absolutely Free Technical Support and Solutions Thu, 02 Sep 2010 10:21:05 -0700 http://wordpress.org/?v=abc hourly 1 By: zLynn http://www.out-of-warranty.com/the-connected-printer-does-not-support-wireless-networking/#comment-2339 zLynn Mon, 31 May 2010 20:31:35 +0000 http://www.out-of-warranty.com/?p=238#comment-2339 I get the same error message, “The connected printer does not support wireless networking,” but I need assistance troubleshooting it for a Mac instead of a PC. Note, this printer worked wirelessly at some point and all of a sudden stopped. I think once I connected a second Mac Mini to my network, the wireless configuration was altered some way. Please help...thx in advance! I get the same error message, “The connected printer does not support wireless networking,” but I need assistance troubleshooting it for a Mac instead of a PC. Note, this printer worked wirelessly at some point and all of a sudden stopped. I think once I connected a second Mac Mini to my network, the wireless configuration was altered some way. Please help…thx in advance!

]]> By: JPT http://www.out-of-warranty.com/the-connected-printer-does-not-support-wireless-networking/#comment-1211 JPT Sat, 12 Sep 2009 17:37:47 +0000 http://www.out-of-warranty.com/?p=238#comment-1211 After a lengthy phone call with HP support, they had me: 1) go into the “Control Panel / Administrative Tools / Services” screen, stop the “HP Network Devices Support" service 2) browse to the "Network" folder on the HP installation CD, and first right-click on Network.msi to uninstall it, then install the Network.msi, then repair Network.msi 3) return to the Services screen and restart the “HP Network Devices Support" service 4) re-install the HP software from the CD. This time, I didn't have to connect the USB cable, the software found the printer because I had used the Wireless Network Setup on the printer. After a lengthy phone call with HP support, they had me:
1) go into the “Control Panel / Administrative Tools / Services” screen, stop the “HP Network Devices Support” service
2) browse to the “Network” folder on the HP installation CD, and first right-click on Network.msi to uninstall it, then install the Network.msi, then repair Network.msi
3) return to the Services screen and restart the “HP Network Devices Support” service
4) re-install the HP software from the CD.

This time, I didn’t have to connect the USB cable, the software found the printer because I had used the Wireless Network Setup on the printer.

]]> By: JPT http://www.out-of-warranty.com/the-connected-printer-does-not-support-wireless-networking/#comment-1210 JPT Sat, 12 Sep 2009 17:30:34 +0000 http://www.out-of-warranty.com/?p=238#comment-1210 I had this same error message ("The connected printer does not support wireless networking.") occur while trying to install a new HP OfficeJet 6500 wireless printer. VERY frustrating, since the software installation takes a long time to install (and then uninstall when it fails). I have a network router set up with WEP security. I tried to press "Setup / Network Setup / Wireless Setup Wizard" on the printer, and select my router and enter my WEP security passcode (really long). Once I'd done that, I could see the printer as an "attached device" with an IP address from my router setup screen. But it STILL wouldn't connect. After a lengthy phone call with HP support, they had me: go into the "Control Panel / Services" screen, stop the "HP I had this same error message (“The connected printer does not support wireless networking.”) occur while trying to install a new HP OfficeJet 6500 wireless printer. VERY frustrating, since the software installation takes a long time to install (and then uninstall when it fails).

I have a network router set up with WEP security. I tried to press “Setup / Network Setup / Wireless Setup Wizard” on the printer, and select my router and enter my WEP security passcode (really long). Once I’d done that, I could see the printer as an “attached device” with an IP address from my router setup screen. But it STILL wouldn’t connect.

After a lengthy phone call with HP support, they had me:
go into the “Control Panel / Services” screen, stop the “HP

]]> By: sultan http://www.out-of-warranty.com/the-connected-printer-does-not-support-wireless-networking/#comment-1190 sultan Fri, 04 Sep 2009 21:57:52 +0000 http://www.out-of-warranty.com/?p=238#comment-1190 HP Photosmart C4583 All-in-One Printer HP Photosmart C4583 All-in-One Printer

]]> By: Nikolai http://www.out-of-warranty.com/the-connected-printer-does-not-support-wireless-networking/#comment-1162 Nikolai Mon, 24 Aug 2009 11:33:54 +0000 http://www.out-of-warranty.com/?p=238#comment-1162 Thank you Wi-fi-Guy for your input. I really appreciate it. Out-of-warranty.com aims for accurate information, hopefully others can benefit from this, especially from a wi-fi expert such as yourself. By the way, Can you update the link? it seems to be broken. regards, Nikolai Thank you Wi-fi-Guy for your input. I really appreciate it. Out-of-warranty.com aims for accurate information, hopefully others can benefit from this, especially from a wi-fi expert such as yourself. By the way, Can you update the link? it seems to be broken.

regards,

Nikolai

]]> By: Wi-Fi-Guy http://www.out-of-warranty.com/the-connected-printer-does-not-support-wireless-networking/#comment-1161 Wi-Fi-Guy Sun, 23 Aug 2009 15:51:34 +0000 http://www.out-of-warranty.com/?p=238#comment-1161 The recommendations above has a couple of problems to be aware of: 1) Setting the wireless-router's channel to 9 is almost always a bad idea. The only non-overlapping 802.11 channels in the 2.4 GHz band is 1, 6 and 11. It's always better to share a channel with another wireless network than to try to fit in-between. 2) You should leave the wireless mode to mixed. Setting it to "G" will cause interoperability with 802.11b devices and more importantly, the router will not be able to communicate with other 802.11b devices in the area to coordinate air time. Even if you don't have any 802.11b devices on your network, in mixed mode the router can coordinate air time with 802.11b devices not associated to your network. 3) A very nice video on how to setup the HP C4500 series of printers can be found here: http://h30434.www3.hp.com/psg/board/message?board.id=Networking&thread.id=1859 The recommendations above has a couple of problems to be aware of:

1) Setting the wireless-router’s channel to 9 is almost always a bad idea. The only non-overlapping 802.11 channels in the 2.4 GHz band is 1, 6 and 11. It’s always better to share a channel with another wireless network than to try to fit in-between.

2) You should leave the wireless mode to mixed. Setting it to “G” will cause interoperability with 802.11b devices and more importantly, the router will not be able to communicate with other 802.11b devices in the area to coordinate air time. Even if you don’t have any 802.11b devices on your network, in mixed mode the router can coordinate air time with 802.11b devices not associated to your network.

3) A very nice video on how to setup the HP C4500 series of printers can be found here:

http://h30434.www3.hp.com/psg/board/message?board.id=Networking&thread.id=1859

]]> By: Nikolai http://www.out-of-warranty.com/the-connected-printer-does-not-support-wireless-networking/#comment-1134 Nikolai Mon, 10 Aug 2009 02:37:24 +0000 http://www.out-of-warranty.com/?p=238#comment-1134 I see, the USB cable is just temporary to setup wireless.... Do you have encryption in your router? If there is no encryption, then setupa wep key on it, this will ensure that you are connecting to the right router. Also try changing from different channels on the router ( 6 - 11) .... Also try changing different modes ( G , B or G and B)... I see, the USB cable is just temporary to setup wireless…. Do you have encryption in your router? If there is no encryption, then setupa wep key on it, this will ensure that you are connecting to the right router. Also try changing from different channels on the router ( 6 – 11) …. Also try changing different modes ( G , B or G and B)…

]]> By: JJ http://www.out-of-warranty.com/the-connected-printer-does-not-support-wireless-networking/#comment-1133 JJ Sun, 09 Aug 2009 09:50:17 +0000 http://www.out-of-warranty.com/?p=238#comment-1133 Hold on, I don't just want to connect it to the computer, the computer is needed to set up the printer to use my network. Hold on, I don’t just want to connect it to the computer, the computer is needed to set up the printer to use my network.

]]> By: Nikolai http://www.out-of-warranty.com/the-connected-printer-does-not-support-wireless-networking/#comment-1131 Nikolai Sat, 08 Aug 2009 02:48:37 +0000 http://www.out-of-warranty.com/?p=238#comment-1131 ok, not through the network?. Then you should not be getting this message, please uninstall any partially installed software related to the printer. You can follow this <a href="http://www.out-of-warranty.com/three-ways-to-uninstall-and-reinstall-hp" rel="nofollow">HP uninstall guide</a>. 1. Remove USB cable and turn OFF wireless feature by pressing the wireless button. 2. <a href="http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3418707&lc=en&cc=us&dlc=en&lang=en&cc=us" rel="nofollow">then download the software here.</a> make sure you select your operation system. 3. Install the software and follow the onscreen instructions. Make sure you select the OPtion for connection Type as "Directly connected to this computer through a USB cable" and ONLY connect the USB cable when prompted to. ok, not through the network?. Then you should not be getting this message, please uninstall any partially installed software related to the printer. You can follow this HP uninstall guide.

1. Remove USB cable and turn OFF wireless feature by pressing the wireless button.
2. then download the software here. make sure you select your operation system.
3. Install the software and follow the onscreen instructions. Make sure you select the OPtion for connection Type as “Directly connected to this computer through a USB cable” and ONLY connect the USB cable when prompted to.

]]> By: JJ http://www.out-of-warranty.com/the-connected-printer-does-not-support-wireless-networking/#comment-1130 JJ Fri, 07 Aug 2009 14:58:52 +0000 http://www.out-of-warranty.com/?p=238#comment-1130 It's the C4580, and I'm setting the printer up through the PC using the installation disc, and there is no router with the same SSID, and I'm connecting it to the PC using USB, I don't know if that helps. It’s the C4580, and I’m setting the printer up through the PC using the installation disc, and there is no router with the same SSID, and I’m connecting it to the PC using USB, I don’t know if that helps.

]]> By: Nikolai http://www.out-of-warranty.com/the-connected-printer-does-not-support-wireless-networking/#comment-1129 Nikolai Fri, 07 Aug 2009 14:48:17 +0000 http://www.out-of-warranty.com/?p=238#comment-1129 what is the model# of your printer? Try connecting it via adhoc connection (note that this will disable your internet connection), if it connects then there might be another router with the same SSID in your area... You might need to change the SSID of your router to a unique one instead of the default SSID ... what is the model# of your printer? Try connecting it via adhoc connection (note that this will disable your internet connection), if it connects then there might be another router with the same SSID in your area… You might need to change the SSID of your router to a unique one instead of the default SSID …

]]> By: JJ http://www.out-of-warranty.com/the-connected-printer-does-not-support-wireless-networking/#comment-1126 JJ Fri, 07 Aug 2009 12:10:21 +0000 http://www.out-of-warranty.com/?p=238#comment-1126 I've done this, but the printer setup still gives me the same message. Anything else I can do? I’ve done this, but the printer setup still gives me the same message. Anything else I can do?

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