No HP devices have been detected. HP Solution Center will close now.

by Raphael Nikolai on January 8, 2009 and Revised on May 1, 2012

in TroubleShooting

An error messages “No HP devices have been detected. HP Solution Center will close now.” appears every time you try to open the HP solution center. This problem basically is caused by an incomplete installation. What happen was, the basic software of your product is already installed however the device itself was not fully configured to integrate with the HP solution center. The solution for this problem is basically reinstalling the software. Instructions: Important Reminders before proceeding:

  • For USB type of connection, make sure you unplug the USB cable first before proceeding.
  • For Wireless Network Connections, make sure the printer is connected to the the router. Use wireless setup wizard to connect the printer to the router. Once printer is already connected the installation automatically finds it during the installation.


  1. Insert the installation disk for your “all in one” and wait for th installation screen to come up.
  2. Select “add a device.” If the installation screen does not pop up, you may manually run it by browsing on the CD and double clicking on setup.exe file.
  3. Now select the type of connection that you want.
  4. It should then automatically detect you printer, all you need to do at this point is follow the on screen instructions until installation finish.

Please do let us know if this process has solved your problem by putting your comments below. It would help others know how effective this solution is.

  • Gil Carrick

    Worked fine. HP “solution” was to blow away the OS and reinstall everything.



  • Chris McDermott

    You guys are awesome!!!! Your section on the registry services to delete was the missing piece in my troubleshooting – I had focussed on software keys only. Followed these steps and deleted all traces of the HP app and then applied the reinstall as per normal and it worked first time, flawlessly.

    I’ll be putting up a donation!



    • Nikolai

      Thank you for your generous donation Chris! I have already received it. We appreciate and value you as our visitor so if ever you need support you can always approach me.



  • Nick

    Thank you so much!

    It’s a simple solution for an annoying problem!

    Worked on Windows 7.



  • Raanan

    Not for me.
    Windows 7 recognized the printer, I can actually use it with Word and other apps.

    solution center ? nada :(

    The add-a-device doesn’t responde to any device that is connected.

    • mi

      same here!

  • Molly

    I have done this about eight times and it still does not bring up the solution center.

  • Molly

    I have done this about eight times and it still does not bring up the solution center.

  • Ivan Radissonn

    HP Officejet J3680 AIO

    Stupid problem

    I disconnect the usb cable before running Setup and then connected it again when asked, now its ” Waiting for device setup to finish. Its almost finishing but never actually finishes.”

  • les

    I’m getting a long white beard waiting for device to configure tried reinstalling still waiting, waitinc,waiting.

  • Jay Allwood

    I have vista and cannot run install disc because it says I don`t have administration privilege but control panel says I do.

  • khalid

    itried reinstalling soft wear several times but it still not work when i connect the usp printer give me unknown device found and doesnot recognize the printer

  • Cindy

    I’ve tried re-installing the 4-in-1 several times but it takes ‘forever’ for device setup to finish and then when it does, the printer and fax works but the HP Solution still does not detect device when trying to scan. I’m ready to throw HP out the window.

  • Dorothy

    It says that connect your device. I connect may device and turn on my HP Photosmart C3180, but nothing happened. The message was still connect your device.