Ok, so your printer stopped working and gave out an the error message, “Ink system has failed unable to copy receive faxes or print refer to printer documentation.” Most of the time, this issue also comes with a “0x******” error message. But what documentation was Hp referring to? How do you fix this issue? The truth is, there is no documentation, and that is why you are here. But do not worry you are in the right place, we have a fix for you.
I wrote this article 4 years ago, and has helped thousands of users who are experiencing the ink system failure error on their HP Photosmart/Officejet printers. Now, I have revised it with the information about “ink system failure” I collected through the years. Basing from our records, Ink system failures occurs when a printer is not used for a long period. The print-head nozzles may be clogged with dried ink. Your printer detects this, and throws out an error to prevent further damage to the printer. There are several ways to fix this, depending on the type of printer you have.
Affected HP Printers and Ink System failure Error Messages:
We gathered a list of HP printers and Ink System Failure error codes through out the years and have listed them below. Feel free the browse through the list and see if you have your printer or error message listed.
- HP Officejet 6500 Wireless E709a
- HP Officejet Pro 8500 Plus
- HP Photosmart C7280
- HP Photosmart 3210
- HP Photosmart 3310
- HP Photosmart B109n
- HP Photosmart B110
- HP Photosmart B209
- HP Photosmart B210
- HP Photosmart B210e
- HP Photosmart Premium Fax C309a
- HP Photosmart Premium Fax C309g
- HP Photosmart Premium Fax C309n
- HP Photosmart C3210
- HP Photosmart C3310
- HP Photosmart C4100
- HP Photosmart C5180
- HP Photosmart C5183
- HP Photosmart C5380
- HP Photosmart C6150
- HP Photosmart C6180
- HP Photosmart C6188
- HP Photosmart C6280
- HP Photosmart C6288
- HP Photosmart C6380
- HP Photosmart C7160
- HP Photosmart C7180
- HP Photosmart C7268
- HP Photosmart C7360
- HP Photosmart C8180
- HP Photosmart C8250
- HP Photosmart D5460
- HP Photosmart d7160
- HP Photosmart D7460
- HP Photosmart D7650
Let’s first talk about the warranty of your printer. Most printers that suffers from the “ink system failure error” is already out of Out-of-Warranty but it is still possible that your printer is still covered by an extended warranty. You might want to check this first. If your printer is still in-warranty, please do not do any self troubleshooting. Contact HP technical support to have them troubleshoot the problem for you.
First thing you need to do is some basics. Follow the instructions below and perform the basic troubleshooting steps provided.
- Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
- Open the cover of the product and remove the print cartridges.
- Close the cover and wait for the Insert Ink Cartridges message to display.
- Disconnect the power cord from the back of the product and the wall socket, then wait for one minute.
- Reconnect the power cord. If the product does not turn on, press the Power button.
- Open the cover and reinsert the print cartridges.
- Close the cover. If prompted, print a calibration page.
- Print a Self Test to verify product is functional.
- Reconnect the USB cable, and try to print from the computer.
Still Unresolved? Access the Secret Menus and Reset Combos
If the issue is not resolved with the basic troubleshooting, then you may proceed with hard-resetting the printer through HP’s secret menus. Note that this secret menus are available for specific printers only. If you do not see your printer listed below, i recommend resetting your HP printer through this link.
- Fix Ink System Failure on PhotoSmarts C6100, C7100, C7200 Series Printers - this solution will show you how to fix ink sytem failures on the HP Photosmart C6180, HP Photosmart C7180, HP Photosmart C7275 and HP Photosmart C7280.
- HP Photosmart C5180, C5140 Ink System Failure - If you have the C5180, this solution should help you fix your printer.
- HP Photosmart C8180 and C6280 Secret Menu – If you have a these printers, follow the link provided and follow the reset instructions provided.
- HP Photosmart 3210 Secret Menu – This post will help you fix an Ink system failure message on your Hp PhotoSmart 3210.
Hot Water Printhead Soak
If resetting the printer did not work, proceed to the “How Water Print-head Soak” Method. Note that this process is applicable to Hp printers with removable printheads only. Please see example printer list below.
HP Printers with Removable Print-heads
This list is incomplete. Please check your printheads if you are able to remove them.
- HP Officejet 6000 Printer Series – E609
- HP Officejet 7000 Wide Format Printer Series – E809
- HP Officejet 6500 All-in-One series – E709
- HP Photosmart B8500 Printer series
- HP Photosmart D5400 Printer series
- HP Photosmart D7500 Printer series
- HP Photosmart Premium Fax All-in-One Series C309a
- HP Photosmart C6300 All-in-One series
- HP Photosmart C6100 All-in-One series
- Prepare a pan of very hot non-boiling water.
- Remove the printheads and soak them for 5 minutes. Do not soak for more thank 5 minutes.
- take out the printheads from the water and let it dry.
- Install the printheads and perform the printhead cleaning process. This can be done using your printer driver.
Open-up Your HP Printer
This process requires you to open your printer. Here’s a video that you can refer to when opening your device and accessing the logic board of your printer. The printer used on the video is a PhotoSmart C6180.
HP Printer CMOS Battery Reset
There is a CMOS battery inside your printer that keeps track on your printer’s history. Ink replacements, resets, etc… Clear the Ink system failure error message by resetting the data stored on your printer. You can do this by removing the CMOS battery and then putting it back in after 30 minutes.
Busted HP Capacitors
Look for busted capacitors on your HP printer’s logic board. We have received reports that older printers has some defective capacitors installed that tends to breaks over time. This step is recommended. In fact, I recommend that you replace all the capacitors, highlighted on the picture above.