Issue: USB Printer Cable is not detected. During installation, you will be required to insert the USB cable how ever installation does not respond after inserting the USB cable.
Affected Products: All HP USB connected printers such as Photosmarts, Deskjets or Officejets.
Solution:
- Remove / Disconnect the USB cable. from computer. Also make sure you are not using any USB hubs and the printer is connected directly to the wall outlet.
- Restart your computer and restart printer.
- Run L1 and L2 HP uninstaller. Restart computer.
- Insert Installation Disc and start installation. Follow onscreen instructions until you a screen indicates that you should insert the USB cable.
- If USB is still not detected, make sure you have updated your motherboard’s drivers and everything else as well.
- Then do a complete uninstallation and reinstallation of HP software.
- If USB cable is still not detected, then try using another USB cable.
- If USB cable is still not detected after doing everything above, then printer’s USB port may be defective. You can have your HP printer repaired or replaced or you can purchase a new printer. Good Luck!
before you are going to replace your AIO do this:
1. try to use another usb device or a digital camera or a pen drive. if this works, usb port is working.
2. try to use another usb cable.
3. step two does not work, check the device manager for splats.
4. uninstall the driver in the device manager.
5. install the driver in the device manager.
*if you are using win xp sp3 -this issue is common on win xp sp3 upgrades
– downgrade your system to win xp sp2
– install the AIO software
*if you are using win xp sp1
– upgrade your system to win xp sp2
i know this is stupid but this works. AIO software will not run on win xp with missing files or some files are missing and needed to be installed
*if this will not work you must update the bios chipset for the usb port from the computer manufacturer
Thank you for your constructive comment.
but it works properly on the other computer.. dosnt works on this particular computer..
is this windows issue??
do i need to format??
I had this problem. When I installed the HP driver CD, it started the install directly from the disk. Didn’t work. Then I started from “Install a Printer” in Windows. After I clicked on that, the installation proceeded as before, but this time it worked. Just like Microsoft, always wanting to be in charge!
I just wanted to add that I got the installation to work by plugging the all-in-one USB cable to a different USB port on my computer. This port is on the front and it is a USB 2.0. The software immediately said “GOOD” to the connection when I plugged the USB cable to the computer as prompted. On the old connection it would always “say” that the USB connection was “good” after about 5 minutes of lights going back and forth on the cable animation but the software always ended up with a “failed to install” message.