Comments on: HP TX1000 / TX1320US series – Possible Manufacturing Deffect and a Recall Petition http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/ Absolutely Free Technical Support and Solutions Thu, 02 Sep 2010 10:21:05 -0700 http://wordpress.org/?v=abc hourly 1 By: Addi http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-2501 Addi Fri, 13 Aug 2010 03:18:33 +0000 http://www.out-of-warranty.com/?p=199#comment-2501 I am stuck at black screen at reboot and laptop lights on with fan running for tx1000. My hard drive wants to run but stops shortly after rebooting. Called HP and they were sorry and kindly told me it would be cheaper to buy another HP laptop with INTEL cpu. Total BS! I am not going to buy anymore HP laptops. There are much better choices out there with better service. HP wake up and get your act together. What happended to good old american quality? I am stuck at black screen at reboot and laptop lights on with fan running for tx1000. My hard drive wants to run but stops shortly after rebooting. Called HP and they were sorry and kindly told me it would be cheaper to buy another HP laptop with INTEL cpu. Total BS! I am not going to buy anymore HP laptops. There are much better choices out there with better service. HP wake up and get your act together. What happended to good old american quality?

]]> By: A http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-2397 A Mon, 28 Jun 2010 06:00:10 +0000 http://www.out-of-warranty.com/?p=199#comment-2397 HP Pavilion tx1000 has been giving me overheating issues. I have had the laptop repaired by the Geek Squad at Best Buy twice within my 2 year warranty and now my warranty recently expired and the laptop wont boot most of the time and the wireless adapter is not even being recognized. The Nvidia chip inside the laptop has a defect and is frying the computer. Please recall this product. So many customers are having this issue and the laptop cost me 1000 dollars with a 200 dollar 2 year warranty. Please listen to our petition and help us out. SIGN THE PETITION if you feel the HP Pavilion TX1000 should be recalled due to the defect of the Nvidia chip overheating and causing the wireless card to stop functioning as well as the screen to not boot. http://www.ipetitions.com/petition/hp_tx1000_problems/ HP Pavilion tx1000 has been giving me overheating issues. I have had the laptop repaired by the Geek Squad at Best Buy twice within my 2 year warranty and now my warranty recently expired and the laptop wont boot most of the time and the wireless adapter is not even being recognized. The Nvidia chip inside the laptop has a defect and is frying the computer. Please recall this product. So many customers are having this issue and the laptop cost me 1000 dollars with a 200 dollar 2 year warranty. Please listen to our petition and help us out.

SIGN THE PETITION if you feel the HP Pavilion TX1000 should be recalled due to the defect of the Nvidia chip overheating and causing the wireless card to stop functioning as well as the screen to not boot.

http://www.ipetitions.com/petition/hp_tx1000_problems/

]]> By: Patrick in Seattle http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-2371 Patrick in Seattle Sat, 19 Jun 2010 08:07:38 +0000 http://www.out-of-warranty.com/?p=199#comment-2371 http://www.facebook.com/group.php?gid=105998133581 http://www.facebook.com/group.php?gid=105998133581

]]> By: Lee http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-2275 Lee Sun, 25 Apr 2010 03:35:07 +0000 http://www.out-of-warranty.com/?p=199#comment-2275 this is the Nvidia go 6150 chip that manufactured 06 07 having product faille,sent the TX1000 to change this to 09 go 6150 new chip will fix the overheating problem. this is the Nvidia go 6150 chip that manufactured 06 07 having product faille,sent the TX1000 to change this to 09 go 6150 new chip will fix the overheating problem.

]]> By: Robert http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-2176 Robert Tue, 13 Apr 2010 22:02:12 +0000 http://www.out-of-warranty.com/?p=199#comment-2176 I am so glad that many DV6000 series Pavilion laptops were repaired by HP. However, the TX1000 series of laptops uses the same defective motherboard and has the same problems as the Dv6000 series and no recall or repair program was instituted by HP. The motherboard HP part number is 441097-001, the same as used by the Dv6000 series. I ordered a motherboard to repair a HP Pavilion tx1327cl. When I placed the order I was required by HP to provide the unit’s serial number and product number. The replacement part costs over $400.00! I installed the replacement motherboard and discovered that it was not correctly configured for a tx1327cl but rather a tx1250eg. The BIOS needed to be tattooed, that is a special HP utilility called HPsetCfg is need to change the BIOS serial and product numbers. Why is this important? If you try to restore the system from a HP System Restore DVD, the system will be setup as a tx1250eg. If you try to restore the system from the user made restore disks, an error message occurs, “Disks not for this machine”. I spent many hours on the phone with HP support explaining this problem and I was directed to a case manager. The case manager explained that I should have sent the notebook to HP for repair and there was nothing that could be done to resolve the problem. I came up with my own solution: I contested the parts purchase with my credit card company and requested a full refund since the part HP provided did not correct the problem as it was the wrong part for a tx1327cl. HP is not short for Hewlett Packard, it REALLY means Hopeless Products. Our IT group will never purchase HP products nor recommend them to any of our clients. HP you are the new Packard Bell and very soon we will be reading about you going bankrupt! Thanks for nothing HP I am so glad that many DV6000 series Pavilion laptops were repaired by HP. However, the TX1000 series of laptops uses the same defective motherboard and has the same problems as the Dv6000 series and no recall or repair program was instituted by HP. The motherboard HP part number is 441097-001, the same as used by the Dv6000 series. I ordered a motherboard to repair a HP Pavilion tx1327cl. When I placed the order I was required by HP to provide the unit’s serial number and product number. The replacement part costs over $400.00! I installed the replacement motherboard and discovered that it was not correctly configured for a tx1327cl but rather a tx1250eg. The BIOS needed to be tattooed, that is a special HP utilility called HPsetCfg is need to change the BIOS serial and product numbers. Why is this important? If you try to restore the system from a HP System Restore DVD, the system will be setup as a tx1250eg. If you try to restore the system from the user made restore disks, an error message occurs, “Disks not for this machine”. I spent many hours on the phone with HP support explaining this problem and I was directed to a case manager. The case manager explained that I should have sent the notebook to HP for repair and there was nothing that could be done to resolve the problem. I came up with my own solution: I contested the parts purchase with my credit card company and requested a full refund since the part HP provided did not correct the problem as it was the wrong part for a tx1327cl. HP is not short for Hewlett Packard, it REALLY means Hopeless Products. Our IT group will never purchase HP products nor recommend them to any of our clients. HP you are the new Packard Bell and very soon we will be reading about you going bankrupt! Thanks for nothing HP

]]> By: ryan basford http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-2090 ryan basford Sun, 28 Mar 2010 06:21:17 +0000 http://www.out-of-warranty.com/?p=199#comment-2090 i had mine replaced. contact me and i will help you outwestrb@hotmail.com i had mine replaced. contact me and i will help you

outwestrb@hotmail.com

]]> By: Monica http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-2014 Monica Wed, 17 Mar 2010 19:28:53 +0000 http://www.out-of-warranty.com/?p=199#comment-2014 I had the same issues with my tx-1120US. After much investigation, I discovered that one our our local TV stations aired a news program on this issue and that the lady who instigated the initial investigation, got a free laptop from HP (an upgraded 2010 model of the same touch tablet now with a better processor (not the hot running AMD that fries the wireless card attached to the board). I mentioned this to the CEO of HP who than had my out of warranty laptop sent in free (as a kind gesture from HP). I sent it out on Tuesday and had it back in my hands Friday morning! They will do something if enough people threaten (in a kind manner). We will see how long the fix lasts, as it is still hot enough to fry a meal on the bottom side when its plugged in. I find if you unplug it, it runs very nicely. It seems that because the wireless chip is part of the board that is being fried when turned on, it's probably affecting everything, because the glue comes loose with the heat and the video chip disattaches along with everything else. Go figure... I had the same issues with my tx-1120US. After much investigation, I discovered that one our our local TV stations aired a news program on this issue and that the lady who instigated the initial investigation, got a free laptop from HP (an upgraded 2010 model of the same touch tablet now with a better processor (not the hot running AMD that fries the wireless card attached to the board). I mentioned this to the CEO of HP who than had my out of warranty laptop sent in free (as a kind gesture from HP). I sent it out on Tuesday and had it back in my hands Friday morning! They will do something if enough people threaten (in a kind manner). We will see how long the fix lasts, as it is still hot enough to fry a meal on the bottom side when its plugged in. I find if you unplug it, it runs very nicely. It seems that because the wireless chip is part of the board that is being fried when turned on, it’s probably affecting everything, because the glue comes loose with the heat and the video chip disattaches along with everything else. Go figure…

]]> By: Leonard http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-1912 Leonard Wed, 24 Feb 2010 16:42:12 +0000 http://www.out-of-warranty.com/?p=199#comment-1912 Bought the tx1000 3years ago, has been a problem ever since the 1st year. The WWAN doesn't work (had to buy a USB WLAN) to get connection. Then the boot system is a mess. Have to try rebooting 10-15 times before the display comes on. Now, the system has crashed totally, the motherboard is shot I guess. Tried HP since the first incident, they get asking for other things to be done before they admit bad WWAN hardware or connection. This should be total recall on the motherboard and accompanying parts. Bought the tx1000 3years ago, has been a problem ever since the 1st year. The WWAN doesn’t work (had to buy a USB WLAN) to get connection. Then the boot system is a mess. Have to try rebooting 10-15 times before the display comes on. Now, the system has crashed totally, the motherboard is shot I guess. Tried HP since the first incident, they get asking for other things to be done before they admit bad WWAN hardware or connection. This should be total recall on the motherboard and accompanying parts.

]]> By: nola http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-1831 nola Thu, 11 Feb 2010 07:18:16 +0000 http://www.out-of-warranty.com/?p=199#comment-1831 I did have the problem the screen blacked out but i found a solution and saved me a lot of money which i read one of the forums turn the computer on wrap it in a bath towel then put it in a plastic bag for about an hour or more so let it overheat when it is really hot turn the laptop off then on and voila i have the same laptop and now it is working perfect i tried this 5 days ago. but I'm still researching about the wireless internet . I did have the problem the screen blacked out but i found a solution and saved me a lot of money which i read one of the forums turn the computer on wrap it in a bath towel then put it in a plastic bag for about an hour or more so let it overheat when it is really hot turn the laptop off then on and voila i have the same laptop and now it is working perfect i tried this 5 days ago. but I’m still researching about the wireless internet .

]]> By: Hashi http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-1782 Hashi Fri, 05 Feb 2010 10:20:29 +0000 http://www.out-of-warranty.com/?p=199#comment-1782 I have the same problem as you all. My TX 1320us have no wireless and screen does not work neither. Support services say this is a recurrent problem in these HP models and I don't know if HP issued a recall for it so far. it is too expensive to continue this way. I live in Brazil and have little access to their customer support service. I have the same problem as you all. My TX 1320us have no wireless and screen does not work neither. Support services say this is a recurrent problem in these HP models and I don’t know if HP issued a recall for it so far. it is too expensive to continue this way. I live in Brazil and have little access to their customer support service.

]]> By: MACK HOWARD http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-1662 MACK HOWARD Mon, 18 Jan 2010 19:19:49 +0000 http://www.out-of-warranty.com/?p=199#comment-1662 check this youtube http://www.youtube.com/watch?v=ctHTF3oNdxI while this DOES fix the problem, the choice becomes to sell the thing and spread the word or use it until dead. check this youtube
http://www.youtube.com/watch?v=ctHTF3oNdxI

while this DOES fix the problem, the choice becomes to sell the thing and spread the word or use it until dead.

]]> By: Bizon71 http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-1630 Bizon71 Fri, 15 Jan 2010 19:14:27 +0000 http://www.out-of-warranty.com/?p=199#comment-1630 Well, a friend of mine brought me a TX 1320UA table cause it would not boot. I took out the hard drive and replaced it with a hard drive from another broken pc (a Compaq (HP) Pavillion V6000 running Windows XP) the Wifi, according to my friend was not working as well just before it died. Well quess what. The Wifi worked just fine on a Windows XP environment. I bought a new Hard Drive, and Downloaded Vista Ultimate OEM. Installed, and the machine Booted, but no wifi. The Tablet Function worked just fine (Did not work on XP), but no WiFi... I had Bluetooth functionality but no WiFi. I proceeded to download all the drivers from HP website, but the LAN driver fails to install, And there is another 2 drivers that fail to install, including a Fingerprint reading function, which I cannot find a Finger Reading Port anywhere, but it is on the Device Manager(No Driver) plus there is and AICP unknown device, which I am not sure but think its the WiFi card... Oh and the web cam is not working and there is no drivers for it either... I swear... All this problems are related to Windows Crappy Vista!! asides from poor Quality Assurance from HP. XBOX 360 were and I think that they still are Riddle with overheating problems leading to Cold Solders on the the sockets of the Graphics and CPU Processors to come undone, crashing the systems.. Read and Head.. this is the Future Cold Solders.... I will definitively tell my friend to Deep 6 that tablet crappola!!!! Well, a friend of mine brought me a TX 1320UA table cause it would not boot. I took out the hard drive and replaced it with a hard drive from another broken pc (a Compaq (HP) Pavillion V6000 running Windows XP) the Wifi, according to my friend was not working as well just before it died. Well quess what. The Wifi worked just fine on a Windows XP environment.
I bought a new Hard Drive, and Downloaded Vista Ultimate OEM. Installed, and the machine Booted, but no wifi. The Tablet Function worked just fine (Did not work on XP), but no WiFi… I had Bluetooth functionality but no WiFi. I proceeded to download all the drivers from HP website, but the LAN driver fails to install, And there is another 2 drivers that fail to install, including a Fingerprint reading function, which I cannot find a Finger Reading Port anywhere, but it is on the Device Manager(No Driver) plus there is and AICP unknown device, which I am not sure but think its the WiFi card… Oh and the web cam is not working and there is no drivers for it either… I swear… All this problems are related to Windows Crappy Vista!! asides from poor Quality Assurance from HP.
XBOX 360 were and I think that they still are Riddle with overheating problems leading to Cold Solders on the the sockets of the Graphics and CPU Processors to come undone, crashing the systems.. Read and Head.. this is the Future Cold Solders….
I will definitively tell my friend to Deep 6 that tablet crappola!!!!

]]> By: HpTX http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-1501 HpTX Tue, 05 Jan 2010 06:10:36 +0000 http://www.out-of-warranty.com/?p=199#comment-1501 Good point...but no thanks. There are still a lot of PC products in the market to choose from after HP. HP really suck!!!!I've been "advertising" HP to the limit and....hp will pc business wil die! I loose 1200 but HP will loose more in the business. BE ACCOUNTABLE of the products you produce..don't just see the $$$ coming, the profit. Honestly, just passing by at HP products at Cosco, Bestbuy, Fryz...makes me sick and is killing me. I am immotionally affected with this damb tx1000. FUCK YOU again HP!!! If no recall, it's fine. i'll consider it a donation to you HP crook! Good point…but no thanks. There are still a lot of PC products in the market to choose from after HP. HP really suck!!!!I’ve been “advertising” HP to the limit and….hp will pc business wil die! I loose 1200 but HP will loose more in the business. BE ACCOUNTABLE of the products you produce..don’t just see the $$$ coming, the profit. Honestly, just passing by at HP products at Cosco, Bestbuy, Fryz…makes me sick and is killing me. I am immotionally affected with this damb tx1000. FUCK YOU again HP!!! If no recall, it’s fine. i’ll consider it a donation to you HP crook!

]]> By: HpTX http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-1500 HpTX Tue, 05 Jan 2010 05:56:34 +0000 http://www.out-of-warranty.com/?p=199#comment-1500 F**K Y*U....HP!!! I got tx 1000 whcih died right after the 1 yr warranty. KEVIN says.....F**K Y*U KeVIN, you're an HP guy paid to cover their ASS. Shame on you!!!!! F**K Y*U….HP!!! I got tx 1000 whcih died right after the 1 yr warranty. KEVIN says…..F**K Y*U KeVIN, you’re an HP guy paid to cover their ASS. Shame on you!!!!!

]]> By: sergio goft http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-1421 sergio goft Tue, 22 Dec 2009 23:02:11 +0000 http://www.out-of-warranty.com/?p=199#comment-1421 Usei meu Notebook HP TX 1000 durante 20 meses sem problema algum, a inicialização era lenta mas hoje liguei, acendeu apenas as luzes porém a imagem não apareceu. Estou chateado porque comprei este Note baseado num antigo que ainda tenho há 4 anos e nunca deu problema. Mas vendo a quantidade de problemas parecidos, creio que seja mais honesto da HP facilitar as coisas para esses usuários até para o próprio bem deles, a credibilidade deles que está em jogo. Senão resolverem satisfatoriamente não comprarei mais HP. Usei meu Notebook HP TX 1000 durante 20 meses sem problema algum, a inicialização era lenta mas hoje liguei, acendeu apenas as luzes porém a imagem não apareceu. Estou chateado porque comprei este Note baseado num antigo que ainda tenho há 4 anos e nunca deu problema. Mas vendo a quantidade de problemas parecidos, creio que seja mais honesto da HP facilitar as coisas para esses usuários até para o próprio bem deles, a credibilidade deles que está em jogo. Senão resolverem satisfatoriamente não comprarei mais HP.

]]> By: Kevin I http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-1402 Kevin I Tue, 15 Dec 2009 02:25:46 +0000 http://www.out-of-warranty.com/?p=199#comment-1402 My Hp Tx1320us Wireless card just let go less then 5 minutes ago. I'm lucky enough to own more then one laptop. It's weird how my old single core Processor is still working just fine. Unfortunately, I don't agree with most of you.. all of my laptops are HP model, the customer service is super friendly. I guess this will be the ultimate test. I'm just wondering if it is a design flaw overall.. 12.1 inch computer is a VERY small space to have a DVD burner, Turion processor, Wireless card and what not. My guess is they are all too close together. The TX also gets extremely hot while running, almost to the burning point. i have a 14.1 inch HP and it doesn't get that hot, and this 15.4 inch I'm using now, for most of the time the fan hardly even come on and runs very cool... So cool I can leave it on. So I'm thinking it is a size issue? I also haven't read anyone else mention about the extreme heat the TX seems to displace. INTEL makes processors that generate less heat. Why a Turion TL-58 or 60? WELL that's my rant. I'm going to look into getting it serviced. I wonder if the TX with the Athalon processor has the same issue. I'm not so sure it does. My Hp Tx1320us Wireless card just let go less then 5 minutes ago. I’m lucky enough to own more then one laptop. It’s weird how my old single core Processor is still working just fine. Unfortunately, I don’t agree with most of you.. all of my laptops are HP model, the customer service is super friendly. I guess this will be the ultimate test. I’m just wondering if it is a design flaw overall.. 12.1 inch computer is a VERY small space to have a DVD burner, Turion processor, Wireless card and what not. My guess is they are all too close together. The TX also gets extremely hot while running, almost to the burning point. i have a 14.1 inch HP and it doesn’t get that hot, and this 15.4 inch I’m using now, for most of the time the fan hardly even come on and runs very cool… So cool I can leave it on. So I’m thinking it is a size issue? I also haven’t read anyone else mention about the extreme heat the TX seems to displace. INTEL makes processors that generate less heat. Why a Turion TL-58 or 60? WELL that’s my rant. I’m going to look into getting it serviced. I wonder if the TX with the Athalon processor has the same issue. I’m not so sure it does.

]]> By: HP-Survey http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-1388 HP-Survey Thu, 03 Dec 2009 23:09:39 +0000 http://www.out-of-warranty.com/?p=199#comment-1388 Speak your thoughts about HP http://www.zoomerang.com/Survey/survey-intro.zgi?p=U2DU9TMJVXWF Speak your thoughts about HP

http://www.zoomerang.com/Survey/survey-intro.zgi?p=U2DU9TMJVXWF

]]> By: Shorti http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-1381 Shorti Tue, 01 Dec 2009 00:50:00 +0000 http://www.out-of-warranty.com/?p=199#comment-1381 I have had my tx1320us for almost 2 years. I've always had problems with my wireless disconnecting. I have to put the laptop to sleep, then when I wake it up it will connect again. I've been calling HP since the beginning. They say that since it will connect then it isn't the hardware, so nothing they can do. It makes absolutely no sense to me at all how putting the laptop to sleep will would help anything. It would be NICE to be able to do homework on line and not be disconnected. I would love to get the new TX2 model, but not if I have this kind of problem. That's just too much money to be spending for a 'glitch' that they could easily remedy. I have had my tx1320us for almost 2 years. I’ve always had problems with my wireless disconnecting. I have to put the laptop to sleep, then when I wake it up it will connect again. I’ve been calling HP since the beginning. They say that since it will connect then it isn’t the hardware, so nothing they can do. It makes absolutely no sense to me at all how putting the laptop to sleep will would help anything. It would be NICE to be able to do homework on line and not be disconnected. I would love to get the new TX2 model, but not if I have this kind of problem. That’s just too much money to be spending for a ‘glitch’ that they could easily remedy.

]]> By: steve is frustrated http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-1379 steve is frustrated Mon, 30 Nov 2009 02:08:16 +0000 http://www.out-of-warranty.com/?p=199#comment-1379 I have the same problem with my tx1320us Sent back and motherboard replaced bad wireless card & replaced Boot issues Got it back and it worked ok for a while and not having boot issues & another bad wireless card. I have the same problem with my tx1320us

Sent back and motherboard replaced
bad wireless card & replaced
Boot issues

Got it back and it worked ok for a while and not
having boot issues & another bad wireless card.

]]> By: Anthony http://www.out-of-warranty.com/hp-tx1000-tx1320us-series-possible-manufacturing-deffect-and-a-recall-petition/#comment-1365 Anthony Wed, 18 Nov 2009 17:49:30 +0000 http://www.out-of-warranty.com/?p=199#comment-1365 Here is my tx1000 saga. We purchased 2 of the tx1220US models along with extra power supplies, docking ports, mice etc. for each computer. At exactly 1 year on both of the machnes the wifi started to become flaky. One of the machines still has problems doing a vista SP2 upgrade. Thinking that perhaps there were some issues with the registry or conflicting software updates (because the other machine upgraded fine) I backed up the drive and did a restore from DVD (not the suspect bad hard drive). The wifi initially came up but the flaky symptomps returned without any updates being applied. So I call to have the machine repaired under warranty. Sorry but you are just a couple days out to repair you will need to pay $320 to have an extended warranty. I pay the money and I have the machine repaired and all is good for about 6 months..then it starts again. So I call to get an RMA after backing up the machine AGAIN only to be told that the $320 was not a warranty but a single repair, that to fix the issue it will cost $299 this time which MIGHT include a motherboard repair, maybe not. Knowing that the part in question is failing (the wifi/bluetooth module at $28.00 - internet shopping) that is an insane amount to pay (time and money) for swapping a card that takes all of 5 mintues to swap. So I convince the service guys to send me a card. What I get instead is this tiny bluetooth module that does not appear to be the correct replacement part for bluetooth and wifi. We will see. In the mean time the other tx1220US begins to fail in exactly the same way along with the internal LAN card. On this particular machine an extended warranty was purchased but is now being handled through Radio Shack. Radio Shack...you have got to be kidding..they typically don't know the difference between an LED and a diode these days. So in order to get the machines fixed they are going to charge more than HALF of the purchase price for a problem they know exists with these units. That is rather unacceptable, especially when one of the machines has already been "FIXED". The best part is that even though one has been repaired, they don't show it in their books. How is that for customer tracking. The guy on the phone must have told me 8 times that it was not in their computer systems...perhaps it is because you are looking at a database running on defective HP servers too? I am not looking for a free lunch and I relize that these little machines can't and should not be serviced for 4-5 years for free, but when you know you have a serious problem with many units and charging outrageous fees and putting customers through multiple serious gyrations to backup, send in, wait and then restore applications, all the time not being productive, how can anyone recommend this as a "personal" machine. If you are going to make the machine "personal again", you had better get more personable with your customers or they are going to get personable with someone else, like their lawyers. Here is my tx1000 saga.

We purchased 2 of the tx1220US models along with extra power supplies, docking ports, mice etc. for each computer. At exactly 1 year on both of the machnes the wifi started to become flaky. One of the machines still has problems doing a vista SP2 upgrade. Thinking that perhaps there were some issues with the registry or conflicting software updates (because the other machine upgraded fine) I backed up the drive and did a restore from DVD (not the suspect bad hard drive). The wifi initially came up but the flaky symptomps returned without any updates being applied. So I call to have the machine repaired under warranty. Sorry but you are just a couple days out to repair you will need to pay $320 to have an extended warranty. I pay the money and I have the machine repaired and all is good for about 6 months..then it starts again. So I call to get an RMA after backing up the machine AGAIN only to be told that the $320 was not a warranty but a single repair, that to fix the issue it will cost $299 this time which MIGHT include a motherboard repair, maybe not. Knowing that the part in question is failing (the wifi/bluetooth module at $28.00 – internet shopping) that is an insane amount to pay (time and money) for swapping a card that takes all of 5 mintues to swap. So I convince the service guys to send me a card. What I get instead is this tiny bluetooth module that does not appear to be the correct replacement part for bluetooth and wifi. We will see. In the mean time the other tx1220US begins to fail in exactly the same way along with the internal LAN card. On this particular machine an extended warranty was purchased but is now being handled through Radio Shack. Radio Shack…you have got to be kidding..they typically don’t know the difference between an LED and a diode these days. So in order to get the machines fixed they are going to charge more than HALF of the purchase price for a problem they know exists with these units. That is rather unacceptable, especially when one of the machines has already been “FIXED”. The best part is that even though one has been repaired, they don’t show it in their books. How is that for customer tracking. The guy on the phone must have told me 8 times that it was not in their computer systems…perhaps it is because you are looking at a database running on defective HP servers too?

I am not looking for a free lunch and I relize that these little machines can’t and should not be serviced for 4-5 years for free, but when you know you have a serious problem with many units and charging outrageous fees and putting customers through multiple serious gyrations to backup, send in, wait and then restore applications, all the time not being productive, how can anyone recommend this as a “personal” machine. If you are going to make the machine “personal again”, you had better get more personable with your customers or they are going to get personable with someone else, like their lawyers.

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