HP CUE Status Root has Encountered a Problem and Needs to Close

by Raphael Nikolai on May 8, 2009 and Revised on May 1, 2012

in TroubleShooting

Error Message:

HP CUE Status Root has encountered a problem and needs to close.  We are sorry for the inconvenience

HP CUE device discovery is not properly installed or could not discover the status of your printer.


  • For XP:

Go to start- all programs – start up and then delete the digital imagin monitor entry.

  • For Vista:

hpcuestatusClick on the start menu (Vista Pearl), type in msconfig on the search box go to the start up tab and uncheck the HPqtra08.exe (Digital Imaging Monitor). Restart your computer. When your computer is ready, a prompt will appear that you have used a selective start up, click on the box that say do not show this message again.

Other solutions:

  • Go to start – run – and type in “services.msc” (without quotes) and disable HP cue device discovery.
  • robetdpeterson

    worked for me

    • Nikolai

      I’m glad it worked well for you Robert! Please let us know if you have any more problems.

  • Sarah

    I am running Windows XP, and the hardware-software worked fine until after a trip to the computer doctor because the OS was corrupted.

    I got the “HP CUE Status Root” message when I was re-installing the HP L7680 All-in-One. I tried every tip that turned up on Google, but still couldn’t get the scanner to function. Uninstalled/re-installed until I was frantic.

    Work-around: Instead of going to Start > All Programs > HP > Solution Center (or using the desktop shortcut) > “Scan Document/Picture,” go to Start > My Computer > Scanners and Cameras and double-click on the HP scanner. The Scanner Wizard will take it from there.

  • http://rootscrazy.wordpress.com/ Sarah

    I should have said, above, that the printer, copier and fax worked fine even with the “CUE Status Root” installation problem, but not the scanner, and “what I do” requires scanning documents and photos and, occasionally OCR of printed documents.

    Now I need a workaround so that I can use the OCR (optical character recognition). I haven’t been able to find a way to access that feature from “Scanners and Cameras.”

  • Nikolai

    Try ” VUESCAN “. IT is a third-party scanning software that has PDF scanning and OCR. . It is Free and easy to install. It is compatible with most scanners, including your product.

    • http://rootscrazy.wordpress.com/ Sarah

      Thank you, thank you, thank you!!! I get to declare my independence from HP! Their techs don’t know how to say anything but uninstall/reinstall anyway…

    • http://rootscrazy.wordpress.com/ Sarah

      I have found another work-around! This is VERY useful since I am not geared up for L_2 and L_3 uninstall and editing the registry and all that stuff.

      I have MS Office 2003, and one of the additional dowloads available is (ta-DAH!!!) digital imaging! It does scanning and OCR, and if I need a .pdf I print to CutePDF, which is a free download.

      Applies to: Microsoft Office Access 2003, Excel 2003, OneNote 2003, Outlook 2003, PowerPoint 2003, Publisher 2003, Word 2003

  • Nikolai

    NIce! I’ll try to check that out! tahnk you Sarah!:P



  • Lisa

    Hello. Seems like the only time that I have encountered that error is when I have done Microsoft updates: In particular: Net Framework. For some reason that screws up the system into rendering that error.

    Is there any way for these 2 programs to play nicely with each other?

  • Irene

    Thank you for this solution.

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