There is a known bug on HP Solution Center. In this post I will possible solution on this particular issue. ERROR MESSAGE:
HP CUE Scanning Flow Component has encountered a problem and needs to close. We are sorry for the inconvenience.
CAUSE: Bad registry enrty – caused by some third party application such as registry cleaners or anti-virus. For some reason the registry below is created which then cause the scanning application to HPQSCNVW.exe to stop working.
HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\DigitalImaging Key = ProfileWritePath Value = %APPDATA%\HP\Digital Imaging\Data\Destination
SOLUTION: First, you must recreate the original HP registry entry if it is missing. Go to your Registry Editor by clicking on Run and typing Regedit. In the registry go to:
HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\DigitalImaging
- You must edit or if it is missing you must create a new key (String Value) and name it ProfileWritePath. – set the value of this new key to:
%ALLUSERSPROFILE%\HP\Digital Imaging\Data\Destination
By doing this each user that logs in to their personal account will now have a valid registry entry and will now cause the registry cleaner to see that the HP registry entry is pointing to a valid path, and will not remove the HP registry entry.
I have tried numerous so called solutions even from HP Tech support, nothing worked. I spent hours and hours trying to find a solution until I came to your website.
I was a little reluctant to go into the registry and do what this site suggested as fiddling around in the registry can be fatal. However I gave it a shot and guess what it worked. I was so happy. Thank you so much.
I spent hours and hours looking for a solution to this problem. HP Tech support were no help either.
I was a little reluctant to go into the registry as one mistake and it could have devestating effects on the computer. However I decided to take a chance and to my utmost delight it worked. Thank you so much for your help.
Your welcome. I am glad it helped!
It didn´t work with me….i´m still getting the same message.
I´m using Windows XP professional SP2 and my printer is a C4480.Any suggestion??Thanks!!
have you tried installing the latest versionof the software?
Worked for me with windows xp.
Thanks a lot.
Nikolai: You ROCK! NEVER have I found such a simple solution so quickly that actually WORKED! Thank you for saving me from frustration!
@ dymnUnsorry
thank u!
@ jennifer
i am happy to of service!:P
Excellent. It works. Thanks so much
Your welcome Jo.. I am glad to have helped.
Thank you, thank you, thank you. This finally worked I will giving a donation.
Thank you for your generousity.. please let us know if you have any more problems.
Will this work for Vista 32 bit? Having same problem.
Blas, we will not know if we do not try it. Follow the solution above and let me know how it goes…
tried it with windows vista 32 bit and it didnt work for me. i have a hp photo smart c3100 series now i just click on windows icon on the bottom left/all programs/windows photo gallery/file/import from camera or scanner/click on hp photo smart c3100/import- a new window pops up titled new scan you can hit preview or scan
Hiii
Nikolai
I am so much happy and thankful to you for your great support. I was facing this problem from last two months and the only solution i was left with was to reinstall the whole driver. But your support has done a great help to me and I have just tried it and WOW!!! Its working.
You peoples are amazing !!!
Millions of thanks
Sanjeev Jindal, you are always welcome. Feel free to come again if you have any otehr problems.
22nd June 2009
Hi Nikolai,
I purchased HP Photosmart C4585 during May 2009. I had `HP CUE Scanning Flow Compononet not working` error (with Windows Vista). I was unhappy for having purchased this printer.
I spent many hours on internet to find out a resolution and trying all the suggestions including suggestions on HP website! Ultimately, today I happened to see your resolution suggestion. IT WORKS !!! Thanks a million for your help.
Kind Regards,
Madhukar
Thank you also for your constructive comment Madhukar. I am glad i was able to save you more frustration.
regards,
nik
Hi Nikolai,
I’ve just purchased a HP photosmart C4480 and had the ‘HP CUE Scanning Flow Compononet not working` error under XP. After trying several things I came across this fix which corrected the problem, however I ran my registry cleaner again(RegCure 1.5.0.0) and the reg entry was removed again. I was wondering if you knew of a way to prevent it from being removed. Any help would be appreciated.
Thanks.
You can customize how RegCure scans your registry by selecting only the items you want to be scanned by using the “Custom Scan” feature.
I just purchased the HP 6500 all in one. I have the HP Pavilion Entertainment PC – I added this registry item and it worked one time but then did not work again.
Above it is a (default) one and the one I added is second – I wonder if it is hitting the default on instead of the ProfileWritePath –
HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\DigitalImaging – I still do not have this anywhere on the machine.
Thanks for any help
THANK YOU, IT FREAKIN WORKED AFTER I FIGURED OUT HOW TO ADD A STRING VALUE. IT TOOK A WHILE TO FIND OUT THAT IF YOU RIGHT CLICK AND CHOOSE NEW>STRING VALUE, YOU CAN COPY AND PASTE ProfileWritePath. THEN BY DOUBLE CLICKING ON IT, AN EDIT STRING BOX APPEARS WHERE YOU CAN COPY AND PASTE %ALLUSERSPROFILE%\HP\Digital Imaging\Data\Destination. THAT’S IT. IT SCANS FINE.
Your welcome bruce! Thank you for your comment.
I just wanted to say thanks for your post, you sure saved me a lot of time by explaining how to add the strings etc.
Thanks again,
I must be making a fundamental error as when I try to change the string I get an error message saying I cannot use backslashes – any help welcome
make sure you input the string properly… If your product is still under warranty call HP, if not then you can logon to their chat support
hp.com/support/chat
Thanks for that info – I logged on to Live Chat and it took 7 hours to remedy the problem as after getting the initial bug sorted it threw up several others all related to the all-in-one. However I have saved all the instructions so if it ever rears its ugly head again I should be able to sort.
Unfortunately it all went pear shaped after a week so, another 5 hours with HP Live Chat! They told me eventually that it was a Microsoft problem! wasn’t too sure on that but went throught all MS instructions, still didn’t work. Installed my ancient Laserjet and that worked fine so went back to HP and of course got a different person whos suggested I printed “direct to printer” which has now been workjing for a couple of weeks,(that only took a couple of minutes to remedy) only hope it lasts until Wuindows 7 is available and I can start from scratch – didn’t really want to have to re-install Windows now and then again in 2 months time. Only problem is that I can only print off one docunment at a time, does anyone know if mutiple printing is possible with direct to printer?
Thanks for all assistance given, just a shame none of it worked for me.
Uninstall the whole drivers and install them again…. Remove the IE8 if u have it…it will start working
thanks for the solution
it worked!!
thank you very much!
Hi Nikolai,
You are grate. It worked for me.Keep it up your good work.
Thank you very much.
Thanks, that was very helpful. As you’ve said programs like regcleaner removed the registry entry, witch caused scaner malfunction.
Cheers!
THANK YOU !!! You rock and I am so appreciative of people willing to help this way! I am so grateful to you!!!!!
A huge thank you for the solution to the HP Cue error. I spent over 3 hours with HP Tech Support and did not resolve the issue. I switched to using Paint for scanning. I will now happily use the HP Scan button on my Photosmart printer.
You deserve a raise!!!!!
OMG Thank You, I was about to trash this J4680. This worked and I am ever so grateful.
Thanks so much for the help. HP’s website is worthless. Reinstalled the driver, updated the printer’s firmware, nothing else worked. You saved me a ton of time. FYI this was for a HP CM1312 multifunction machine.
Jim
Awesome. This was very helpful and quite easy by going through it step by step. Thank you very much.
At last all seems well with my original problems of HP Cue Scanning. I went over to Windows 7 on 21/10 and had to download new drivers and all seems well (touch wood!). The only thing is that HP haven’t yet produced a patch so that duplex printing can be done, only double sided manually. They promise it is on its way by the end of November – got to hurry!!
I also have the CUE scanning problem. Have done all of the above but now my printer keeps telling me the USB is not connected butit is.
just one of many with this problem have gotten all the way to the digital imaging folder but I am unsure how to add the new key & string value can you give me a step by step from here-I am using XP
Thank you…BUT Your solution worked on my laptop running Windows 7, but it does not work with my desktop running Vista Home Prem and IE8. My printer is a C7280 connected wirelessly…any suggestions?
Thank you…BUT Your solution worked on my laptop running Windows 7, but it does not work with my desktop running Vista Home Prem and IE8. My printer is a C7280 connected wirelessly…any suggestions?
This is a 2 minute fix that worked to perfection. Great source!
Josh, I agree it worked on my Windows 7….by any chance are you running Vista? That’s where I can’t get it to work.
would like to try this fix for xp….but i need step by step what to do after i get into regedit…..can anyone help me with that
Jim: I think if you go to the top of this thread it will provide the directions you are looking for.
Lol, echt gut. Komme nun
Nikoli – You are a genius! Thank you so much for a solution that anyone can use. Way to go!!!
Thank you! I am glad Your Problem with your HP software has been resolved.
Regards,
Nik
I had the error “HP CUE-Scanning Flow Component has encountered a problem and needs to close” and I followed the steps to edit the registry and replace the registry entry: ProfileWritePath value: %ALLUSERSPROFILE%\HP\Digital Imaging\Data\Destination and it worked! Thank you HP!
Michael, You must not be running Vista.
Great!! I was having the same problem. Followed the steps above and it worked first time. Thanks.
Unbeleiveable! Works perfect now. Thanks for the post!!
You are a GREAT TECH I followed your instructions and it works perfectly…THANK-YOU SOOOOOO MUCH!!!!!!!!!!!!
I gave up. It does NOT work with VISTA!
this is work real good.
thank you very much
Try this.
Create a new user account with full admin rights. Uninstall the hp printer from your original admin accout. Restart your pc and long onto the new admin account. Install the hp printer in your new account – it should install without error. Log off and log on to your original account. The issue should be resolved. You can then remove the new admin account you created. Good luck, it worked for me.
Gracias de corazón, creo que es el único sitio donde está la solución.
Thanks. I’ve tried several different solutions and this one worked…without even rebooting.
Rich, did you say this solution won’t work with Vista?