Follow steps below to reset Hewlett-Packard (HP) All-in-one Printers (products with keypads only). Resetting your printer will reset your printer to its original state.
For products with keypads on the control panel:
1. Without turning the unit off, unplug the power cord from the back of the product.
2. Press and hold “# and 6″ keys.
3. While holding those keys plug the power cord back in.
4. Wait until the screen goes blank before you release those keys.
5. Follow on printer screen instructions.
For Box-type models:
1. Unplug the power cord from the printer.
2. Wait for 30 seconds.
3. Plug the power cable back in the printer and turn it on.
Reset HP Photosmart C4200 series, C4300 series and C4400 series Procedure:
- HP Photosmart C4200 Series includes:
- HP Photosmart C4205
- HP Photosmart C4210
- HP Photosmart C4240
- HP Photosmart C4250
- HP Photosmart C4270
- HP Photosmart C4272
- HP Photosmart C4273
- HP Photosmart C4275
- HP Photosmart C4280
- HP Photosmart C4283
- HP Photosmart C4285
- HP Photosmart C4380 Series Includes:
- HP Photosmart C4380
- HP Photosmart C4383
- HP Photosmart C4385
- HP Photosmart C4400 Series Includes:
- HP Photosmart C4435
- HP Photosmart C4440
- HP Photosmart C4450
- HP Photosmart C4472
- HP Photosmart C4473
- HP Photosmart C4480
- HP Photosmart C4483
- HP Photosmart C4485
Steps:
- Press Cancel and Power, at the same time.
- Then, the Unit will ask for a Key Combo, press blue, green, gray buttons (in order) for this.
- “Support Menu” should appear.
- Go to Resets menu and use the semi-full reset.
Support Menu
(Blue for Up, Gray for Down and Green for OK)
- Firmware Revision (hint:push gray button to move to the next menu item)
- Scan Diagnostics Menu
- Reports Menu
- Print Tests Menu
- System Configuration Menu
- Resets Menu
- Information Menu
Alternate reset procedure (for older products):
1. Unplug the power cord from printer.
2. Hold both o.k and Cancel simultaneously.
3. Plug the power cable while holding the buttons.
Below is the reset for the Photosmart C5100 Series:
- HP Photosmart C5140 All-in-One Printer
- HP Photosmart C5150 All-in-One Printer
- HP Photosmart C5175 All-in-One Printer
- HP Photosmart C5180 All-in-One Printer
- HP Photosmart C5183 All-in-One Printer
- HP Photosmart C5188 All-in-One Printer
- HP Photosmart C5190 All-in-One Printer
Steps:
- Unplug the power cable from printer while the printer is powered on.
- Press and hold OK and HELP buttons while plugging in the power cord. Wait for the screen to go black or blank before releasing the keys.
- Just turn on the printer and configure your printer new
thank you! It worked
Hey I am a Marine stationed overseas in Japan. I have an out of warranty HP Photosmart 3210 All-in-one. I did the alternate reset procedure and it worked! thanks
it is a great feeling of sensation everytime I here comments from you stating that I have helped you with your product’s problems… Thank you as well!
This Sucked! None of it worked. My printer the C5150 is a day out of warranty. I called the company and unless I would pay them to tell me what to do they were worthless. They just wanted to sell me a new printer. Great customer support!! I will never us an HP product again!!
i know you are frustrated, but if you could tell us more about your problem then maybe we can provide you with a better solution.
I have that “reset power” problem with my Officejet 6310 — have no idea how it happened and cannot find any answers in documentation. It sucks! Please help me solve this problem. i would hear any suggestions on how to solve it, please email me @ gpvlucero@gmail.com
Thanks.
How about info on how to reset a HP Photosmart C8180 All-in-One?
HELP!!!!
first of all, may I ask what is the problem the you are experiencing with your C8180?
my C8180 says ink system failure and is about 1 mo out of warranty. error code 0xc05d1281.
@ were you able to reset the printer with the steps above?
c8180 doesnt have ‘ok’ button, nor gray, blue buttons
@ ali can you try pressing on “cancel and ok” ?
there is no ‘ok’ button
I have looked into this for the couple of days and the only to reset the C8180 is to unplug the power cord and then wait a couple of seconds before plugging it back in.
Thank you so much for posting the information here. I have a HP Photosmart 3210 All-in-one and thought I was going to have to trash it. The Alternate solution worked to reset it!
Your welcome Robin!
Reset the unit C8180:
1. Unplug the all-in-one from power.
2. Wait 30 seconds.
3. Plug in the power only.
4. Repeat steps 2-4 two more times.
5. On the third time after plugging the unit into power check the functionality.
Step Two for C8180: NVM Reset
1. Unplug the power cord from the back of the HP All-in-One.
2. Wait for the unit to go to the sleep mode. Wait for 60 seconds.
3. Press and hold Print Photos & Photo Fix
buttons simultaneously on the control panel; keep them pressed and reconnect the power cord to the All-in-One.
4. Continue pressing the buttons until the display goes blank or Reset shows on the control panel display.
Thank you so much for this useful comment baudav. It is really appreciated.
I do not have a photo fix on my c8180 photosmart? I have tried above fixes but has not worked. Do you have any other suggestions? I am just days out of warranty which is extremely frustrating.
I tried holding down the red eye removal button and the print photos button and it seems to have worked!! Thanks for sharing this fix. Really appreciate it!
Thanks Baudav, the reset worked for me too. Saved me a lot of trouble and expense.
Thank you Baudav, I have looked everywhere to find a way to reset my HP C8180. None of the manuals had anything about it!! I spent at least 12 hours total trying to get rid of that dam error code: 0xc18a0101….
HP better do something about that problem, they want to charge someone, or get you to buy a new printer. My C8180 is brand new!! Should not have had to deal with this!!!!
But again, thank you, it is working again…
I have one HP Photosmart C5180 All-in-One Printer.
I solve the problem 0xc18a0101 with your sugestion to make a reset.
Thanks,
Antonio
I am glad to help.
regards,
nik
that indicates a problem with printer hardware , anyways u can try a reset on mcn
press n hold print photo and red eye removal
it would say enter key combination
then enter red print photo – eye removal – print photo(in this order , no need to press n hold)
if it workg graet other wise try pluggin it to diff power outlet n directly to surge protector
Thank you for your comment sunny! may I know what model # of printer are you referring to?
Thank you, thank you, thank you! I have tried the websites before without success. I contacted an online (wannabe) technician twice without absolutely no help. I was about ready to give up. I was sure that the printer was capable of printing but just some driver or similar problem was preventing it. Your suggestion to press the RedEye first and then the Print photos did the trick. It finally reset and works!!!! What a relief! Thanks, Jean
Your welcome Jean!
Regards,
Nik
HP photosmart 8250 with error code oxc18a0406. Would any one help me?
Many thanks!
Dan
Please help me with my hp photosmart all in one printer. The printer cannot print, scan, copy and there is annoying sound inside like automatic rifle. What seems to be the problem of the printer.
Thanks,
Ric
c7280 ink system failure 0xc190007
did reset as above still didnt work
If you have al the suggested steps above, then your printer may be on an unrecoverable state , it may need to be replaced…
I have an all in one photosmart c7280 that will not print and has an error ocx18a0001 ink system failure… it has all hp ink products in (brand New as of today Feb 15-2010 and I am still getting this fricken error… please help…. i to have contacted hp and the wanna be techs keep saying it is the ink… well blame that on HP then because I ordered them directly from them online…. I cannot afford to replace this printer as it is maybe only 2 years old…. I have gone online to get help and have tried every thing that was suggested other than removing the battery because I don’t know where it is… please can someone give me helpful information on how to fix this problem… i just spent over $80.00 on fricken ink… Diana
HP C5180. After replacing yellow ink, full level ignored. After doing suggested reset for 5180, 2 other known good inks claimed need to replace. tried clearing Device and Initialize. no change. Printing test page shows all colors painting ok. Keeps telling me to replace the full carts. Please help.
I think you are pretty much out of luck. I have the exact same problem with the yellow cartridge. I was told a while back that it is a known problem with certain serial numbers and that if the unit is out of warranty…sorry but we will sell you another HP printer at $20 above street value if you would like. I tried all of the resets and eventually got to a error that won’t go away. 0xc18a0301. HP did offer to let me pay $35 and they would give me the code to perform a complete reset but they did not guarantee it would work and there would be no refund if it didn’t. I have a lot of HP products, but won’t have any new ones in the future.
HP C7280 (with keyboard), error code 0xc05d1281 (not the same code as Annie). I tried the steps three times. I still get the error message and cannot print. Thanks anyway.
how to reset hp photosmart c7288 printer, please tell me.
Thank you thank you sooo… much. I save me lots of money. I though I am going to trash my HP3210 because I used a refilled ink (sorry HP inks are so expensive). I reset my HP3210 by hit both “OK and Cancel” buttons at the same time and remove the power cord. Then plugged the power cord back in and turn on the power then release the buttons, and it works like magic. Thanks so much again.
Muchas gracias funciono de 10….
After i reset my hp6310 it doesn’t recognized the cartridge?
What can i do?
tks
I don´t get my hp c5180 reseted at all!!! I have tried all recomented tricks but nothing happends. It says ink system failure error:0xc19a0024
Minha hp 3310, com 19500 impressões, travou com o codigo 0cx18a0307, falha
no sistema de tinta. Não estou usando tinta original. Resolvi usando:
reset = ( OK + Cancel)
Retirei o cabo de força e recoloquei pressionando os botões, a tela ficou
preta, apertei (ligar), apareceu reconfigurar, (OK) e pronto liberou !!!
MUITO OBRIGADO !!!!!
I have HP Photosmart 3210. I refilled all the HP02 cartridges but it would not work. Do you have any solution for this. Original cartridges are very expensive so I resorted to this option of refilling. Is there a way to by-pass the ink level for this model. I would appreciate your help.
Thanks.
I was so desperate, and this works to my HP c5180 ..thanks a lot!!
Hi I have a HP Photosmart C4400 printer. My power button keeps flashing and it’s not responding. On my computer it says the printer is offline. Help!
I have a HP c7280 which has the following error code 0xc05d1281 – ink system failure.
I have followed two set of instructions to reset it – the one above (switching it off with # and 6 pressed) and switching it on with # and * pressed – then following on screen instructions.
Does anyone have any other ideas – the printer is making a very bad cranking noise
I was having a 0xc18a0306 error on my C5180, after I installed a new yellow ink. I got a new one but the error still came back. Tried a bunch of fixes, but the factory reset did the trick, well mostly. My printer is still not seeing the brand new yellow ink tank. I then tried a factory reset with none of ink tanks in, and it is still seeing the yellow cartridge as empty. Some of the other colours have shown up as low or empty as well just after I changed them.
Thanks in advance,
Mike
I have an HP C4450 and it displays “scan failure” every time I start it. I cannot scan or copy but it prints fine. I tried using both reset options above but nothing happens. Any ideas?
MoJo — was your issue ever resolved? My parents also have the C5180, and it has never been able to scan or copy, even when it was right out of the box. I’ve combed the web and it seems that others have had this problem but it has never been resolved… Thanks
Hi,
Unfortunately my problem has not been resolved. The scanner seems to work for a little while when I unplug it completely for a few hours but then goes right back to the scan failure. It prints without a problem. The reset instructions above do not work for me.
MoJo
I tried (many times!) the listed procedure to reset my HP C5180 but it will not seem to clear my problem. My error message is Ink System failure error code 0xc05d1281. Help?
Thank you,
Jerry Osborn
hey i am from puerto rico my name is carlos thanks you for clearly my problem my error 0xc18a0101 and restar my printer the problens is 4 inks neded new gracias por resolverme el problema ese era el error y por lo menos pude imprimir en tinta negra(blac) thanks thans you
Hi!
When I try to start my C7280 it makes a buzzing sound and the display shows the HP-logo with scrolling colors below. After about 15 secs the noise stops att the display shows C2FF0731.
Could someone please help me?
Best Regards
Daniel
Sorry to tell you this Daniel, but if the Semi-full reset (hold # and 6 when you plug it it), then the unit is basically scrap. I had the same problem. When I explained it to HP they basically said, “It’s too bad that your warranty has expired because you’ll have to replace it.”
Again and again I am reseting to hp photosmart c7288 printer, but always printer displays ink system failure, please tell me how can i fix this problem ? Mr. Santi Prakash Das, Cuttack, Orissa, India. My Mob.No. is 91-09338144319 & +91-09338944319.
I have a hp photosmart c7288 printer, always says ink system failure, I am already harash, please tell me how can i fix this probledm ? Mr. Santi Prakash Das, India
I have a HP Photosmart C5140 All-in-one. That just one day decided not to intialize. I have done the alternet reset procedure and now the scanner starts to intialize but after a few seconds the error light flashes once and it starts over. Any ideas?
Hi, I have an All-in-one 6310 printer with a reset power problem. I have tried all posted before (pluged it and unplugged it for several times, also pressing # and 6 , # and 9, # and 3 , and even Ok and cancel)and nothing seems to work. Is there a solution to my problem? Thank you so much for your answer.
HP all in on C6180 won’t stay on. Turns off after a few seconds. I have had this almost 3 years with no trouble until about 4 months ago and this happened. It had sucked a bunch of photo paper into the printer and after doing the # and 6 it seemed to be okay for a while. Then it started making noises and disconnecting from the network, randomly. I turned it off to let it sit over night and now can not get it to stay on when I turn it on. I have tried. # 6, # 3, # 9, OK and cancel, and OK and help. Nothing seems to work. It turns on and off repeatedly until I unplug it. I have tried plugging th power cord into the wall as well even though I don’t have much else drawing electricity where it is. Please help.
where to find hp cadridge 350 and 351 in mumbai india
Is there any other catridge to fit in for hp c44oo printer instead of 350 and 351. where can I find store in Mumbai. Pls forward the info to my email roque1210@yahoo.co.in
Anyone
Thanks in advance
unfortunately, there are none..
Hi there, I have the exact same problem and can’t fix it either. If you get the solution please let me know, my printer is only 1 year old so Im not impressed at all. Good luck!
Oh No!! I reset my HP5180 exactly as suggested at the top of this page, and now the power button is just blinking. It’s been that way for an hour and will not turn on. I did not perform any other steps – only the three steps listed above:
1. Unplug the power cable from printer while the printer is powered on.
2. Press and hold OK and HELP buttons while plugging in the power cord. Wait for the screen to go black or blank before releasing the keys.
3. Just turn on the printer and configure your printer new
Now it’s just hanging there blinking. Help!
I have a HP Photosmart C5180 with an error code oxc19a0022. I have tried holding ok and cancel and didn’t work. Any other solutions
What did you do to fix problem
Hi Daniel,
remove all ink cartridges and close the cartridge doors while the cartridge sits outside your printer. unplug the power cord for 1 minute and turn on the printer. let me know how it goes.
Regards,
Nikolai
I already tried this and it did not work.
hi
had hope when I read about the Marine stationed in Japan having luck.
I tried the first method with no luck, but by holding the ok and cancel buttons that did it for my HP Photosmart 3210 All-in-One. I have been without this printer for 7 months. thank you, thank you, thank you
have just fixed my problem after 7 months of no printer. I have HP Photosmart 3210 also. My problem was fixed by unplugging the machine while it was turned on, holding the ok and cancel buttons while plugging it in, waiting for the screen to go blank and then releasing the buttons, the machine went through alot of maintence like 5 times. Then it reset itself.
Got error 83c00020 on my HP 3210 one month after the warranty expired. Holding the ok and cancel buttons while plugging it in fixed it. One could easily suspect that this was due to some kind of warranty expired timer?
EXCELLENT! I have really been frustrated with the 0xc18a0001 error on my HP C8180. Did the unplug power, then held the print photo & red eye button while plugging back in & held until touchscreen went blank. Released the print photo & red eye. Then hit the power button which was already lit, took about 5-10 min for printer to go through its set up mode. NOW working!
Hi,
The Ox error is same as Ink System Failure.There is a document regarding the same on HP support website (c01458034).Its not an issue with the printer hardware, its an issue related to the Print Head in the printer.
If the unit is Out Of Warranty HP will still support you free of cost if the Print Head is under warranty and will also replace it free of cost.
So don’t worry even if the printer is OOW…!
Thanks sublimed for the info. I believe all users have the right to know what their options are.
This comment is true. HP technical support will provide support for in warranty accessories such as inks and printheads and will replace the accessories if necessary.
Note that if the replacement printheads do not work then most likely it is a printer issue.
regards,
Nik
My C8180 makes a terrible racket when starting up (rapid clicking like gears grinding) but is otherwise quiet. Is that normal? Second. How can I make the printer functional (scans, print B&W, litescribe…) without installing color cartridges? I rarely print color photos and all of my carts are empty and out of date. The printer will not work with only a black installed or empty color installed.
The cancel button is useless, it only blinks.
Hi
The green power light on my photosmart C4480 starts flashing as soon as I turn it on. The screen flashes HP then goes black. I have tried all of the above methods to restart it but none of them work. Any ideas would be appreciated. Thanks.
Brilliant thanks-worked 1st time!
Thank you very much. What can I say… Dont get me wrong but – I love you guys!!!
Hugh, I have noticed you are having the same problem… but a different error? I have the same printer you do but am getting a 0xc18a0001 error.. ink system failure.. I cannot gt help any where. Did you figure yours out? and if so… what did you do?
Any help about the f4480, please.
I believe the F4480 does not have any reset combo available for public… All you can do is Drain the power by unplugging the device from the power source for several minutes.
BTW, why do you need to reset the device?
Thanks for the information. It was really useful as HP don’t appear to publish how to “restore to factory defaults”. I was convinced that this would fix my problem with an HP3210, but unfortunately it didn’t. Problem is this: printer powers down completely after about 30 seconds of inactivity. It used to go into sleep mode, which was fine, but it shuts off completely. I’ve tried turning off this feature in Device Settings, but without success.
Does anyone else have this problem and have they fixed it?
C5140 here (less than a month out of a 2-year extended warranty) that essentially keeps rebooting. Power it on, progress bar, some mechanical noise inside, then “!” flashes, screen blanks, and it starts over. I’ve tried your reset procedures and:
OK + Cancel doesn’t seem to do anything
OK + Help gives me a “OOB NVM Reset” prompt, but then it restarts
It has gotten flaky in the past any time I had a power outage, but after this last outage unplugging it no longer resets it. I’m out of ideas and simply can’t afford to buy a replacement. Any further advice would be greatly appreciated.
I have C5180 and brand new inks in it. But the printer continues telling me, these inks are out of date.
It seems to be, that there is a clock inside the printer and date/time in it is not correct. That’s why it assumes the inks to be out of date. I have’n yet figured out how to set correct date and time for it.
Maybe there are same problem with some of you here too.
The # and 6 key recommendation fixed my expired cartridge date message on my HP Photosmart C7280 All-in-One printer. Thanks!