Fix Printing Problems with HP Printers with Print Diagnostic Utility

by Raphael Nikolai on November 16, 2008 and Revised on June 1, 2012

in TroubleShooting

Are you having printing problems with your Hewlett-Packard printer? No need to worry, HP has a utility that will help you diagnose and fix the problem quickly and easily by automatically removing faulty files and registry entries. This Fix,  however, is only available for USB-connected Hewlett Packard printers installed on Microsoft Operating Systems.

Update May 2009:
There is another version of this print diagnostic utility here, which is compatible with other brands and all windows operating systems (2000, XP, Vista, Windows 7)! This fix also works with wireless or USB connections.


    1. Determine if your Operating Sytem is either 32-bit or 64-bit. Click on “Start” – “Run” – type in “WinVer” (without quotes).
    2. If you are using a 64-bit Operating System, Download and Install the 64-Bit Print Diagnostic Utility.
    3. If you are using a 32-bit Operating System, Download and Install the 32-Bit Print Diagnostic Utility.
    4. Double Click on the downloaded file to install the Print Diagnostic Utility. You won’t miss it after it is installed, it is the one with the black HP icon on your desktop.
    5. Launch the print utility, click on the “Diagnose Button.” By the way, if you have multiple HP printer, make sure you select the printer you want to diagnose on the dropdown. If the Print diagnostic utility printers dropdown is blank, then stop right here. Your printer driver is not properly installed you may proceed with uninstalling and reinstalling your HP software.
    1. After hitting “Diagnose,” errors are easy to spot since it will be marked in red X. If you have such errors, do not worry, just click on the red X to highlight it and hit on the “FIX” Button and it will fix it automatically. Click on refresh to make sure the list are all checked and green before you proceed to the next step.
As you can see on the picture above there is a connection issue. Now, take note that there is an explanation on that particular error message, after you clicked on it… and it should say that the only solution for this one to plug the USB cable. My point is, that the fix button is not always the fix for it! Cheers!
  1. Restart your computer. It should be fixed now.
  • chino

    It really fix the printing problem specially if the print job stuck on queue

    Good job….


    • Nikolai

      yes it does! I am glad this has fixed your printing issue.

  • http://-- Jamesfortville

    Ran Driver Diagnostic tool and got a message saying “It appears several printers are connected. I uninstalled reinstalled every thing I could think of, no help. Ran the HP Printing Diagnostic Utility. A column of green chick marks. Now I can’t print. I get a blank sheet of paper when I try to print from the glass or the internet. Have run the printing diadnostic utility several times and always get a column of green chick marks. Can you help?

    • Nikolai

      Good day to you sir! It is not a software issue, as the problem exists even when printer from the scanner glass (a.k.a photocopying)…. Try replacing the ink, hopefully it should work.

  • Dory Stuart

    How do I download a HP printer Diagnostic tool?

  • Ronny

    Worked like a charm HP ROCKS!