Issue: When scanning pdfs, pictures or any document from solution center, the files are missing or they simply disappear. Affected Operating Systems: XP, Vista and Windows 7 The Solution: This is a software issue when you are using HP solution center version 13 (The Black Solution Center). To fix this issue you need to install a patch from Hewlett-Packard which can be found here. Read More
Error Message: Unable to communicate with your printer at this time. This may be caused by a Firewall. If you are using firewall software, verify TCP port 9100 is unblocked from your PC to your printer at 192.168.1.100. If you reconfigure the firewall, click Retry to see if the network communication is unblocked or click Next to continue. This is cause by a firewall blocking one or more ports that the HP software requires. You may still choose to continue the installation and the printer Read More
Issue: Installing your HP printer or Scanner to your new Windwos 7 OS. Cause: Like everybody else, we are still new to the new Microsoft OS and navigating through the new system may be confusing. Also there are still no full feature software available for Windows 7 for HP products. But technically, I would probably recommend installing a windows vista 64bit full feature software and driver as it may work. (If you have tried it, pelase let us knwo if it was successful or not). Solution: As of Read More
Problem: When scanning from your favorite scanner, the output images are black. Cause: It does not matter whether you are using HP, Canon, Lexmark, or whatever brand, you may be dealing with a simple dust on the Automatic Feeder or impurities on the scanner glass or worst a hardware problem on your scanner. Troubleshoot: As mentioned on the probable causes above, you need to make sure that everything is clean. If you are scanning from the ADF (Automatic document feeder) then make sure that Read More
Problem: There is no option for scanning into a PDF format when scanning from HP solution center. This problem may occur on all HP scanners or all-in-one’s it does not matter if it’s a photosmart, officejet, or deskjet. Possible cause: The full feature software is not fully installed. Solution: Insert the installation disc. If you do not have the disc you may download the full feature software in HP.com. Installation screen should pop up after a couple of minutes. In the Read More