Issue After starting up your computer or a certain application, you will see an error message sayin that “The Feature You are Trying to Use is on a Disk that is Not Available” and it is asking you to insert a certain “msi” disk. Top Msi Files that encounter this issue trayapp.msi HP Photosmart Essential.msi scan.msi Solution Center.msi hp Read More

Issue: USB Printer Cable is not detected. During installation, you will be required to insert the USB cable how ever installation does not respond after inserting the USB cable. Affected Products: All HP USB connected printers such as Photosmarts, Deskjets or Officejets. Solution: Remove / Disconnect the USB cable. from computer. Also make sure you are not using any USB hubs and the printer is connected directly to the wall outlet. Restart your computer and restart printer. Run L1 and L2 HP Read More

Problem: There is no option for scanning into a PDF format when scanning from HP solution center. This problem may occur on all HP scanners or all-in-one’s it does not matter if it’s a photosmart, officejet, or deskjet. Possible cause: The full feature software is not fully installed. Solution: Insert the installation disc. If you do not have the disc you may download the full feature software in HP.com. Installation screen should pop up after a couple of minutes. In the Read More

Resetting the network to its default values may sometimes be necessary to ensure proper setup of your printer on your wired/wireless network. Ideally you do need to do this but if you are having problems with your network HP printer then resetting network defaults may be your best shot to connecting your printer to your router/access point. Resetting network defaults for All-in-one printers that has a visible setup menu are rather easy. Basically all you need to do is press on that setup Read More

Error Message: HP CUE Status Root has encountered a problem and needs to close.  We are sorry for the inconvenience Cause: HP CUE device discovery is not properly installed or could not discover the status of your printer. Solutions: For XP: Go to start- all programs – start up and then delete the digital imagin monitor entry. For Vista: Click on the start menu (Vista Pearl), type in msconfig on the search box go to the start up tab and uncheck the HPqtra08.exe (Digital Imaging Read More