Issue: Everytime you start your computer or solution center an error mesage appear requiring you to insert your psswcore disc. Cause: basically psswcore.msi maybe partially installed or removed from your your  computer and windwos installer is trying to fix it by loading the windows intaller package located in your CD : setup\hpphotosmartcore\. Solutions: 1. Locate and Install – Browse the windows installer package in your disc in complete installation. location should be Read More

Issue: After starting up your computer or a certain application, you will see an error message sayin that “The Feature You are Trying to Use is on a Disk that is Not Available” and it is asking you to insert a certain “msi” disk. Other Error Message Variations: The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package ‘msi’ in the box Read More

Issue: USB Printer Cable is not detected. During installation, you will be required to insert the USB cable how ever installation does not respond after inserting the USB cable. Affected Products: All HP USB connected printers such as Photosmarts, Deskjets or Officejets. Solution: Remove / Disconnect the USB cable. from computer. Also make sure you are not using any USB hubs and the printer is connected directly to the wall outlet. Restart your computer and restart printer. Run L1 and L2 HP Read More

Problem: There is no option for scanning into a PDF format when scanning from HP solution center. This problem may occur on all HP scanners or all-in-one’s it does not matter if it’s a photosmart, officejet, or deskjet. Possible cause: The full feature software is not fully installed. Solution: Insert the installation disc. If you do not have the disc you may download the full feature software in HP.com. Installation screen should pop up after a couple of minutes. In the Read More

Resetting the network to its default values may sometimes be necessary to ensure proper setup of your printer on your wired/wireless network. Ideally you do need to do this but if you are having problems with your network HP printer then resetting network defaults may be your best shot to connecting your printer to your router/access point. Resetting network defaults for All-in-one printers that has a visible setup menu are rather easy. Basically all you need to do is press on that setup Read More

As of today, there is only one HP all-in-one printer that can scan a legal size ( 8.5 x 14 inches) document on the scanner glass and it is the HP Officejet Pro 8500 Wireless All-in-One Printer – A909g (Part#CB023A). All other HP all-in-ones does it through the Automatic document feeder (ADF). Other features for this printer includes Wireless Networking capacity, Double-sided scaning and printing, fast print speed, fast faxing, copier, and many more! You may visit HP’s Read More

As I have discussed in my previous post, the HP Officejet pro has a firmware flaw that causes the printer to freeze and become unresponsive every time the Wireless Setup Wizard is activated. Jim, a recent OOW visitor also had a very unusual problem which may be related to this firmware flaw. Apparently, the printer does not turn ON when the router is Turned ON. However, just as soon as the router is turned OFF the printer will function normally. There are a lot of variations regarding this Read More